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Find quick answers to your questions below...
About LensGiant
Why should I rent from LensGiant?
Orders and Reservations
How do I make a reservation?
How does the rental process work?
How is the Rental Period defined?
May I cancel a reservation?
May I extend my rental period?
What are the fees for late returns?
Order Status
Has my order shipped?
How do I cancel an item or my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
Shipping and Return Shipping
How do I ship the equipment back?
When and how will my order ship?
To which locations will you ship?
How much is my shipping?
Should lenses be cleaned before return?
About the Equipment
Is the equipment in good shape?
Lens Selector
What accessories are supplied?
What do you consider damage?
What does the damage waiver cover?
What if I ordered the wrong lens?
What if I think something is wrong?
What if it gets damaged, lost, or stolen?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Policies
Cancellation policy
Rental Agreement
Website Terms and Conditions of Use
Privacy policy
Return policy
Payments
Do you charge a deposit?
I have a question on my charges.
What forms of payment do you accept?
Are my credit card transactions secured?
I need a copy of my receipt/invoice.
When will my credit card be charged?
Gift Certificates
How do I buy/redeem a gift certificate?
Additional Support
How do I contact you?
I have a problem with the equipment