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|Orders and Reservations|
|How do I make a reservation?|
Choose your gear, how long you will need it for, whether or not you want to add the damage waiver, and ďAdd to CartĒ. On the checkout page there will be a field for you to fill in the date that you would like it delivered. If you need a custom rental period, please feel free to call us and someone at LensGiant can place the order for you.
|How does the rental process work?|
The rental process is very simple.
|How is the Rental Period defined?|
|When you enter an order, you pick the number of rental days, the delivery date, and the level of shipping service. Your rental period starts on the day the shipping company delivers (or first attempts to deliver) the equipment. The duration of the rental period is the number of rental days you selected on your order. The transit times to and from LensGiant donít count toward your rental period.
Example: If you select a 5-day rental and specify the delivery date to be the 1st of the month, the return date will be on the 6th. This is the day you would turn in the order for return shipping, not the day it needs to be received by LensGiant.
|May I cancel a reservation?|
|Yes, just make sure to cancel the order before it ships and there is no fee or charge.
We unfortunately can't cancel them after they have shipped. Orders that have already shipped and need to be cancelled will be charged for shipping and a 3 day rental.
Orders may only be cancelled by calling 248-974-4108 or by sending an email to support@LensGiant.com.
Customers will not be able to cancel orders on the website.
|May I extend my rental period?|
Please use this link to request an extension on your rental, or send an email to support@LensGiant.com and include:
1. The order number
2. Your name
3. The date you would like to return the order
We will try to extend your rental, but cannot promise it. We can only extend the rental if the equipment is not reserved for someone else.
If the items are available to extend we will get back to you as soon as possible with how much it will cost.
The extension rate can be applied to the card we have on file for the original transaction.
The original return shipping label we sent to you will still be valid.
Extended rentals will retain the terms of the original order.
If you keep the equipment beyond your rental period and donít contact us first, late fees will be applied
|The huge majority of the orders we send out are delivered on time. In certain cases, there can be unforeseen delays due to circumstances beyond anyone's control.
We strongly suggest that if you have an event, that you order your gear to arrive 1-2 days early. For example, if you have a wedding on Saturday, schedule your rental to arrive on Thursday instead of Friday. That way if there is a delay, we have a whole buisness day to work on the situation, it's hard to help at 4:50 on a Friday when you need the gear the enxt day.
|What are the fees for late returns?|
|We need to charge late fees to help keep things on schedule and to cover rush delivery fees to the next customer. The Daily Rate shown on each product page will be applied to each day the rental is late in being returned into the shipping company. Equipment that is not returned within 7 days after the end of the rental period will be considered lost and the customer will be billed for the replacement cost of the equipment.|
|Where are you located? Do you have a local pick up option?|
We do NOT have a physical storefront that you can come into. The address on our website is the Northville UPS Store where we DO offer a pick up option if you live in the Metro-Detroit area!
Please follow these instructions for placing an order for pick-up.
If you would like to place your order over the phone, or you have any questions regarding the ordering/pick up process, please feel free to call LensGiant at 248-974-4108, 9am-5pm Monday -Fri and 11am-2pm Saturday.
The UPS store is located in downtown Northville on S. Center St. 1 block south of Main.