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|About the Equipment|
|Is the equipment in good shape?|
|The equipment will be fresh and clean and all equipment is visually inspected and then tested before it is shipped. There may be some cosmetic marks on the barrels and hoods, but these will be purely cosmetic and will not affect image quality. All of the items in the order will each come with a checklist that list the condition that they are sent out in. If you notice something that is of concern and is not listed, please call us at 248-974-4108 to report a discrepancy.|
Not sure which lens you need? Here are some suggestions...
|What accessories are supplied?|
|The equipment is shipped with the accessories that were supplied with the item when purchased and will be listed on the checklist that comes in the packet of paperwork.
All lenses will have front and rear caps, and if the manufacturer supplied a hood, we will include that too. (Sorry, we don't include manuals with the lenses).
Cameras will come in a camera bag and include the front cap, one battery and one charger.
If you would like a paper manual, please request one, as most user manuals can be accessed online as a PDF.
Please, please, please... check your equipment against the checklist when you open it up and before you send it back. You will be responsible for postage if you need to send an item back or you need us to send something back to you.
If you think something is missing please send an email to support@LensGiant.com within 3 hours or receipt of your order.
|What do you consider damage?|
|Any scratch to any lens element, any physical damage due to impact or improper usage such as damaged mounts, filter threads, dented barrels, zoom and focus rings that don’t rotate properly, electrical problems such as failure to autofocus or inability to zoom, internal moisture, excessive internal dust, and large scratches to lens barrels. Minor scuffmarks to the barrel or hood are considered normal use, not damage. We use the report from the Nikon and Canon repair centers as arbitration. If they say the damage is due to moisture or impact, then the customer is responsible.|
|What does the damage waiver cover?|
Unintentional damage to the item is covered under this optional damage waiver. There is a deductable of 10% of the replacement cost of the item. For example, if the replacement cost for the item is $1000, the customer is responsible for the first $100 of repair cost, and LensGiant will cover the rest. We do not keep current replacement costs on the web site. However, we use the retail prices from BHPhoto.com and Adorama.com as replacement costs, since they usually have the lowest prices of any retailer. View these web sites to for current replacement costs.
Note: The damage waiver does not cover loss or theft. The equipment must be returned if it is damaged. Your renter's, homeowner's , credit card, or photographer's insurance policies might cover theft. Please check your policies.
|What if I ordered the wrong lens?|
Making the mistake of ordering equipment that is not compatible with your camera can happen to anyone, so we try to be fair. Please check the compatibility of the equipment by consulting your owner’s manuals and the manufacturers’ web sites before you place orders. Sorry but we can not be responsible for checking each order for compatibility of each item since people order items for second shooters or different camera bodies.
In the case that something you order is not compatible and you need a replacement, we will need to place another order for the item to have it shipped to you. You will be responsible for the shipping and rental fees associated with the replacement order.
If the problem is that you don’t think the lens is suitable for your application, then we will still work with you to get something better, but we need to stick with our 3 day minimum charge for rentals. We will credit your account for rental fees paid beyond the 3 day minimum if you decide to return it early. We don't refund shipping charges.
A big advantage of renting is to allow you to try lenses without committing to the full purchase price. Sometimes, the value in renting a lens is discovering it's not a good choice for your application.
|What if I think something is wrong?|
Please call us right away at 248 974 4108. We are available 9am-5pm EST and 11am-2pm Saturdays. If you call after our staffed business hours, please leave us a detailed message and email us at support@LensGiant.com
and we will get back to you as soon as we are in next.
Sometimes, the problem is because the user may not be familiar with an unusual aspect of a lens, or there may be a setting on your camera that you aren't familiar with. We are happy to troubleshoot with you until all is working smoothly!
|What if it gets damaged, lost, or stolen?|
If damage occurs, the customer is responsible for the repair or replacement cost. In an effort to settle the matter with the customer in a timely manner, we prefer to charge the customer the estimated cost we receive from the repair shop. Working from the repair estimate can benefit the customer because sometimes there is internal damage that is missed in the estimate. We do not charge rental fees while the lens is being repaired as long as we are notified about damage before the equipment is returned.
The customer is responsible for the total replacement cost of the equipment if it is lost or stolen, which needs to be reimbursed to LensGiant within one week of reported loss.