Help

Find quick answers to your questions below...

About LensGiant
• Why should I rent from LensGiant?

Orders and Reservations
• How do I make a reservation?
• How does the rental process work?
• How is the Rental Period defined?
• May I cancel a reservation?
• May I extend my rental period?
• Transit Delays
• What are the fees for late returns?
• Where are you located? Do you have a local pick up option?

Order Status
• Has my order shipped?
• How do I cancel an item or my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.

Shipping and Return Shipping
• Can I order and have it shipped the same day?
• Early Returns
• How do I ship the equipment back?
• When and how will my order ship?
• To which locations will you ship?
• I returned something of mine, can I get it back?
• Should rental items be cleaned before return?

About the Equipment
• Is the equipment in good shape?
• Lens Selector
• What accessories are supplied?
• What do you consider damage?
• What does the damage waiver cover?
• What if I ordered the wrong lens?
• What if I think something is wrong?
• What if it gets damaged, lost, or stolen?

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.

Policies
• Cancellation policy
• Rental Agreement
• Website Terms and Conditions of Use
• Privacy policy
• Return policy

Payments
• Do you charge a deposit?
• I have a question on my charges.
• What forms of payment do you accept?
• Are my credit card transactions secured?
• I need a copy of my receipt/invoice.
• When will my credit card be charged?

Gift Certificates
• How do I buy/redeem a gift certificate?

Additional Support
• What are your hours?
• How do I contact you?
• I have a problem with the equipment