Return to Help Index
|Has my order shipped?|
|You will receive an email that says "Your order has shipped". If you can't find that email then log in to LensGiant and click the "My Account / Order Status" link at the top right hand side of our site to check your order status. You can see the tracking numbers associated with your order if it has shipped. One tracking number is on the box to you, and the other number is the pre-paid label in the box. *Everything in your order will ship in one box, unless we contact you to make other arrangements*
If you need assistance with your order please email support@LensGiant.com or call us at 248-974-4108.!
|How do I cancel an item or my order?|
Adjustments to orders can be made by phone or by sending an email to support@LensGiant.com or by calling customer support at 248-974-4108
|How do I track my order?|
|Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
There will be TWO tracking numbers. One is on the shipping label to you, and the other one is on the pre-paid return label in the box.
All items will be shipped in ONE box unless otherwise specified and arranged with the customer.
|My order never arrived.|
|Click the "My Account / Order Status" link at the top right hand side of our site to track your order status to be sure that your order have shipped already.
If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered and where.
You may contact FedEx at 1-800-GO-FEDEX
or LensGiant customer support at 248-974-4108 for assistance with tracking your order.
|An item is missing from my shipment.|
|We try our hardest not to make mistakes, but if an item IS missing, please contact us by phone at 248-974-4108 within 3 hours after delivery. After we can confirm that it was not included, we will make sure that we pack up the item that was supposed to be in your order and get it to you right away.|