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Policies
Cancellation policy
  You may cancel an order or a reservation any time before it ships, there is no cancellation fee.
Orders cannot be cancelled after they have shipped.

*Please note that if you cancel your order the authorization on your card will pend for 3-5 days, until your bank releases the hold*
Rental Agreement
  Please click here to view our Rental Agreement.
Website Terms and Conditions of Use
  Please click here to view the terms for using this website.
Privacy policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Return policy
 
This policy deals with returning an item because you selected the wrong item, not how to ship an item back at the end of a rental.


Making the mistake of ordering equipment that is not compatible with your camera or not suitable for your application can happen to anyone, so we try to be fair. Please check the compatibility of the equipment by consulting your owners manuals and the manufacturers web sites. We will credit your account for unused time on the rental but we will charge for the time the equipment was in your possession with a minimum charge of 3 days. We don't provide credit for the actual shipping costs of the package, even if your order received "Free Shipping". After returning the equipment, just place a new order for compatible items. If you are returning something, please call us at 248 974 4108 or send us an email at support@LensGiant.com


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