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Orders and Reservations
How do I make a reservation?
 

All you have to do is specify the shipping date on your order.  As long as we can verify the credit card and shipping information that you provide, we will ship your order on that date. 

How does the rental process work?
 
The rental process is very simple.


  1. Select the items you'd like to rent by placing the items in the shopping cart. Make sure the item is available by looking for the avaibility date on each product. If it's not in stock now, the date that it is expected back will be displayed. 

  2. Reservations can be made during the checkout process. Simply enter the date you'd like to receive your order.


  3. Select the shipping method.  We offer express shipping if you're in a hurry, and lower cost options if you're not.


  4. Provide your payment information at checkout, but we don't charge you until we ship.


  5. We ship the items along with everything you need to send the items back to us, including packaging and a pre-paid shipping label.


  6. At the end of your rental period, seal the items back in the shipping box, apply the pre-paid lable, and turn the box into the closest FedEx or Kinko's. 
How is the Rental Period defined?
  When you enter an order, you pick the number of rental days, the shipping date, and the level of shipping service. Your rental period starts on the day the shipping company delivers (or first attempts to deliver) the equipment. The duration of the rental period is the number of rental days you selected on your order. The transit times to and from LensGiant don’t count toward your rental period.  Please allow for shipping delays when placing your order.
May I cancel a reservation?
  Yes, just cancel the order before it ships. There is no cancellation fee. You order cannot be cancelled after it has shipped.
May I extend my rental period?
 
We will try to extend your rental, but cannot promise it.  We can only extend the rental if the equipment is not reserved for someone else. 


Include your order number and phone number along with your request for a new return date.   We will work with you on a new arrangement.  Extended rentals will retain the terms of the original order.  If you keep the equipment beyond your rental period and don’t contact us first, late fees will be applied.
What are the fees for late returns?
  We need to charge late fees to help keep things on schedule and to cover rush delivery fees to the next customer. The Daily Rate shown on each product page will be applied to each day the rental is late in being returned into the shipping company. Equipment that is not returned within 7 days after the end of the rental period will be considered lost and the customer will be billed for the replacement cost of the equipment.