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Shipping and Return Shipping
How do I ship the equipment back?
  We supply everything you need for return shipment, including shipping materials, a pre-paid return label, and a checklist to help you remember to return all accessories.  Repack the equipment in the original packaging and deliver it to the nearest FedEx or Kinko’s location.  We will send you an e-mail when we receive the package.  Please return everything on time and in good condition to avoid any fees upon return.
When and how will my order ship?
 

We ship on the next business day after we receive the order, or on the day you select (unless we can’t verify your address).  We let you pick your shipping date and level of service.  We’ve built the FedEx time and cost estimation tool into the shopping cart so you can see your options and pick the one that works best for you.  You can usually select from Ground, 3-Day Express Saver, 2-Day Express, or Next Business Day, as long as these options are available in your area.  The shipping fee covers the delivery to you with signature confirmation, and the delivery back to us.  If no reasonable options are available from FedEx, we will use Priority Mail.  This mainly applies to shipments to Alaska, Hawaii, and rural areas.   Just leave a note in the “Special Instructions” area.



All packages will require a signature on delivery!! The shipping company will make three attempts to deliver. If nobody is available to sign for the package, it will be sent back to LenGiant. Remember that rental fees begin to apply with the first delivery attempt. 


We do verify new customers and changes to shipping addresses.  Shipments may be delayed if we are not able to verify your credit card information.  We may not be able to honor your requested shipping date if we cannot verify your information, so please include all information and phone numbers.  Phone numbers are only used for verification and to contact you about your order.  We do not solicit by phone and we do not provide this information to any other party. 


If the shipping address is not the same as the billing address of your credit card, you can speed the verification process if you provide the listed phone number that is associated to shipping address, not a cell phone number.  Write a note in the "Order Comments" box, such as, “The shipping address is my office.”
To which locations will you ship?
  We ship to credit card billing addresses, alternate addresses on file with your credit card account, and verifiable addresses such as places of employment. We do not ship to PO boxes, FedEx locations, addresses outside of the US, and to third parties such as hotels and resorts. A published land-line phone number is required verification purposes.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Should lenses be cleaned before return?
  Actually, please don’t clean the equipment. It increases your risk of damaging something.